1.     Returns & Refund Policy

We do not accept exchanges or returns, and do not offer refunds except for damaged items. If your product arrives damaged, please email us with your order number or name and a photo of the damage to: SandraMacdougallArt@Gmail.com

2.     Shipping Policy and Rates

All orders are processed within 2 business days (excluding weekends and holidays) after your order has been placed. You will receive a notification email when your order has been shipped, which may take up to 2 weeks after your order has been placed, except for presales and pre-orders which may take up to 30 days.

*Note: rates are in Canadian dollars:

Flat Shipping Rates for 12x18 prints & Collector Packs:

All our 12x18 art prints & collector packs are manufactured and shipped from Canada and may be subject to custom charges.

  • Canada flat rate: $13.00 and $0 for each additional print or collector pack. Estimated shipping time: 1-4 business days
  • US flat rate: $21.00 and $0 for each additional print or collector pack. Estimated shipping time: 4-6 business days
  • International flat rate: $47.00 and $0 for each additional print or collector pack. Estimated shipping time: 4-7 business days

Flat Shipping Rates for 8x10 canvas wraps:

All our 8x10 canvas wraps are manufactured and shipped from the US and may be subject to custom charges.

  • Canada flat rate: $11.00 per canvas wrap. Estimated shipping time: 10-15 business days
  • US flat rate: $12.00 and $5.00 for each additional canvas wrap. Estimated shipping time: 5-7 business days
  • International flat rate: $11.00 per canvas wrap. Estimated shipping time: 10-30 business days

Flat Shipping Rates for mugs:

All our mugs are manufactured and shipped from the US and may be subject to custom charges.

  • Canada flat rate: $12.50 and $4.50 for each additional mug. Estimated shipping time: 10-15 business days
  • US flat rate: $6.00 and $4.00 for each additional mug. Estimated shipping time: 5-7 business days
  • International flat rate: $8.50 and $4.50 for each additional mug. Estimated shipping time: 10-30 business days
  • Australia, Norway & New Zealand flat rate: $11.50 and $7.00 for each additional mug. Estimated shipping time: 10-15 business days